Contact support
For payment, pickup, voucher, or refund issues, email support with your website order number.
What do you need help with?
For pickup and on-site activation, contact the counter during its opening hours. For orders, payments and refunds, email support during its service hours. The teams coordinate as needed.
Email support
- Support hours
- Daily 09:00–24:00 (Beijing time)
- Support email
- salrgcsl@gmail.com
Help support identify the issue faster
- For an order issue, include the complete website order number, checkout email, selected airport and pickup date, and what happened.
- For pickup today, put “Today's pickup issue” and the order number in the email subject. Support handles messages during the hours shown above.
- Do not email passport numbers, passport images, full card numbers, or security codes.